Refund policy

Return policy

Refund & Replacement Policy

If your order arrives damaged or incorrect, contact us within 48 hours of confirmed delivery according to courier tracking with:

• Order number

• Clear photos of the product and packaging

If verified, we will provide a replacement or store credit.

Products that have been opened, used, or tampered with are not eligible for replacement or refund.

⸻

Verification & QR Codes

Each product includes a QR code and batch number for verification.

If the QR code does not scan, customers can verify authenticity using the batch number listed on the vial on our verification page.

A non-scanning QR code or verification issue alone is not grounds for a refund if the batch number can still be confirmed.