Refund policy

Return policy

Refund & Replacement Policy

If your order arrives damaged or incorrect, contact us within 48 hours of confirmed delivery according to courier tracking with:

• Order number

• Clear photos of the product and packaging

If verified, we will provide a replacement or store credit.

Products that have been opened, used, or tampered with are not eligible for replacement or refund.

 

STRICTLY NO REFUNDS ON ANY PRODUCTS WITHOUT OUR LABELS OR TAMPERED PRODUCTS 

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Verification & QR Codes

Each product includes a QR code and batch number for verification.

If the QR code does not scan, customers can verify authenticity using the batch number listed on the vial on our verification page.

A non-scanning QR code or verification issue alone is not grounds for a refund if the batch number can still be confirmed.