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Frequently Asked Questions
Everything you need to know about ordering, shipping, and our products.
Shipping
When will my order be shipped?
Orders are processed within 1 business day after payment confirmation. Tracking is provided the same day your order is dispatched.
Do you offer free shipping?
Yes. We offer free express shipping Australia wide on all orders, no minimum spend required.
What if my package is lost during shipping?
If your package is lost in transit we will send a replacement at no additional cost.
Returns and Refunds
Do you accept returns?
For all refunds and returns please contact our team via the contact page and we will assist you promptly.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of confirmed delivery with your order number and clear photos of the product and packaging. Once verified, we will arrange a replacement or store credit.
Product and Quality
How can I verify my product?
Each vial includes a QR code and batch number. If the QR code does not scan, you can verify the product using the batch number printed on the vial.
What quality standards do your products meet?
We work with trusted laboratories and verified suppliers to ensure consistency, purity, and reliability across all products. Every batch is selected against strict internal quality criteria.
Do you provide batch or purity information?
Supporting documentation is available for select products where applicable. Contact our team if you require further details on a specific batch.
How are products sourced?
We collaborate with reputable laboratories and verified suppliers, selecting only products that meet our internal quality standards.
Usage and Compliance
What are your products used for?
All products sold on this website are intended strictly for laboratory research purposes only and are not for human consumption.
Are your products for human use?
No. All products are strictly intended for laboratory research purposes only and are not approved for therapeutic or personal use.
Do you provide dosage or usage guidance?
No. We do not provide guidance on usage, dosage, or administration of any product.
Age Restriction and Legal Notice
By accessing this website and placing an order, you confirm that you are at least 18 years of age.
Our products are intended for research purposes only and are not for human consumption or use. It is the responsibility of the customer to ensure compliance with all applicable laws and regulations in their jurisdiction prior to purchasing.
By proceeding with a purchase, you acknowledge and agree to these conditions.