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Frequently Asked Questions
Everything you need to know about ordering, shipping, and our products.
Usage and Compliance
What are your products used for?
All products sold on this website are intended strictly for laboratory research purposes only and are not for human consumption.
Are your products for human use?
No. All products are strictly intended for laboratory research purposes only and are not approved for therapeutic or personal use.
Who can purchase from this site?
Our products are intended for purchase by researchers, scientists, and licensed professionals conducting legitimate laboratory research. By placing an order you confirm you are 18 or older and that you intend to use the products solely for research purposes.
Do you sell to the general public?
No. Our products are not sold for personal, therapeutic, or recreational use. They are sold exclusively for laboratory and scientific research purposes.
Is it legal to purchase these products in Australia?
It is the sole responsibility of the customer to ensure that the purchase and possession of any product complies with all applicable laws and regulations in their state, territory, or jurisdiction. Peps Pure Lab accepts no liability for purchases made in contravention of local laws.
Do you provide dosage or usage guidance?
No. We do not provide guidance on usage, dosage, or administration of any product.
Product and Quality
How can I verify my product?
Each vial includes a QR code and batch number. If the QR code does not scan, you can verify the product using the batch number printed on the vial.
What quality standards do your products meet?
We work with trusted laboratories and verified suppliers to ensure consistency, purity, and reliability across all products. Every batch is selected against strict internal quality criteria.
Do you provide batch or purity information?
Supporting documentation is available for select products where applicable. Contact our team if you require further details on a specific batch.
How are products sourced?
We collaborate with reputable laboratories and verified suppliers, selecting only products that meet our internal quality standards.
Do your products require cold storage?
Storage Requirements
Customers are responsible for storing products appropriately upon receipt. Storage conditions may vary by product and, where applicable, will be provided with the product.
Orders
What payment methods do you accept?
We currently accept payments via PayID only. Payments are made to our registered ABN using the PayID details provided at checkout. Please include your order reference when making payment.
Can I cancel or modify my order?
Orders can be cancelled or modified only before they have been dispatched. Please contact us immediately via the contact page if you need to make a change. Once an order has been shipped we are unable to make amendments.
Shipping
When will my order be shipped?
Orders are processed within 1 business day after payment confirmation. Tracking is provided the same day your order is dispatched.
Do you offer free shipping?
Yes. We offer free express shipping Australia wide on all orders, no minimum spend required.
What if my package is lost during shipping?
If your package is lost in transit we will send a replacement at no additional cost.
Returns and Refunds
Do you accept returns?
For all refunds and returns please contact our team via the contact page and we will assist you promptly.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of confirmed delivery with your order number and clear photos of the product and packaging. Once verified, we will arrange a replacement or store credit.
Privacy
How is my personal information handled?
Your personal information is collected and handled in accordance with our Privacy Policy and the Australian Privacy Act 1988. We do not sell or share your data with third parties for marketing purposes. Please refer to our Privacy Policy for full details.