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Orders
When will my order ship?
Orders are processed within 1 business days after payment confirmation. Tracking will also be provided same day
Do you offer free shipping?
We offer free express shipping Australia wide on all orders.
How can I verify my product?
Each vial includes a QR code and batch number.
If the QR code does not scan, you can verify the product using the batch number listed on the vial.
Shipping & Returns
Do you accept returns?
For all refunds and returns please contact our team via the contact page
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact us within 48 hours of confirmed delivery with your order number and clear photos of the product and packaging.
If verified, we will offer a replacement or store credit.
What if my package is lost during shipping?
If the package is lost during shipping we will send a replacement.
What are your products used for?
All products sold on this website are intended strictly for laboratory research purposes only and not for human consumption.
Product & Quality
What quality standards do your products meet?
We prioritise high standards across all products, working with trusted laboratories and suppliers to ensure consistency, purity, and reliability.
Do you provide batch or purity information?
Supporting documentation is available for select products where applicable. Contact our team if you require further details.
How are products sourced?
We collaborate with reputable laboratories and verified suppliers, selecting products that meet strict internal quality criteria.
Usage & Compliance
Are your products for human use?
No — all products listed are strictly intended for laboratory research purposes only.
What are these products intended for?
Products are supplied for scientific and research use only and are not approved for therapeutic or personal use.
Do you provide dosage or usage guidance?
No — we do not provide guidance on usage or administration.
AGE RESTRICTION DISCLAIMER
By accesing this website and placing an order, you confirm that you are at least 21 years of age.
Our products are intended for research purposes only and are not for human consumption or use.It is the responsibility of the customer to ensure compliance with all applicable laws and reguslations in their jurisdiction prior to purchasing.
By proceeding with a pruchase, you acknowledge and agree to these conditions.